General Terms and Conditions – Loup

Last updated: 21-01-2026

Welcome to Loup. These terms and conditions apply to all use of our website and to all agreements concluded between you and Loup. By placing an order through our online store, you agree to these terms and conditions. Please read these terms and conditions carefully before placing an order.

1. Orders and Agreements

1.1 Placing orders

By placing an order, you enter into a binding agreement with Loup for the purchase of the selected products at the prices and conditions applicable at that time.

1.2 Order confirmation

After receiving your order, you will receive an order confirmation by email. This confirmation contains a summary of the products ordered and serves as proof of receipt of your order.

1.3 Cancellation and refusal

Loup reserves the right to cancel or refuse any order without giving reasons, including but not limited to:

• insufficient stock;
• errors in pricing or product information;
• suspicion of fraud or abuse.

If an order is cancelled, you will be notified and any amount already paid will be refunded.

2. Prices and Payment

2.1 Price information

All prices on the website are listed in the currency indicated and include taxes (such as VAT), unless otherwise stated. Shipping costs are not included unless explicitly stated otherwise.

2.2 Payment

Payment must be made in full using the payment methods offered on the website. Orders will only be processed and shipped after payment has been successfully received.

3. Shipping and Delivery

3.1 Shipping

Information about shipping, delivery times and costs can be found in our shipping policy.

3.2 Risk of loss

The risk of loss or damage to the products passes to the customer when the order is delivered to the specified delivery address.

4. Returns Policy

Terms and conditions regarding returns, cancellations, and refunds are set out in our Returns Policy. By placing an order, you acknowledge that you have read and understood this policy.

5. Intellectual Property

All content on the Loup website, including text, images, logos, designs, and software, is the property of Loup or its licensors and is protected by copyright and other intellectual property rights. It is prohibited to use, copy, or distribute this content without prior written permission.

6. Privacy

Loup respects your privacy. Information about how we collect, use, and protect personal data can be found in our privacy policy.

7. Liability

7.1 Limitation of liability

To the extent legally permitted, Loup is not liable for any direct or indirect damages, including consequential damages, lost profits, or immaterial damages, arising from the use of our website, products, or services.

7.2 Legal rights

This limitation of liability does not affect the statutory rights of consumers.

8. Changes to the General Terms and Conditions

Loup reserves the right to amend these terms and conditions at any time. Amended terms and conditions will take effect immediately upon publication on the website. It is the user's responsibility to consult these terms and conditions regularly.